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Refund policy

Return policy & Refund policy

 

How long do I have before making a return, and do I have to pay for shipping?

1. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.

2. You must use the shipping label we provide, then send back and postmark the package within 30 days from the purchase date.

3. After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 30 days of the purchase date. There are two ways:

① you can use the shipping label we provided and pay a $ 7.99 shipping fee , which will be deducted from your refund.

② you can use your own shipping method and at your own cost.

How do I make a return?

1. Sign into your aozrynl account.

2. Contact customer service email, send us the order number,Select the item(s) you would like to return, indicate the reason, and submit. we will provide you with the address.

3. Print the return label and securely tape it on the outside of your return package.

4. Call the post office to arrange a collection or drop off at your nearest post office.

NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date.

*The shipping label we provide only works if you are shipping within the US.

Can I still return items if they are worn, damaged, or have the tags removed?

1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.

2. Items with non-returnable marks and free gifts cannot be returned.

Important Notice:

1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.

2. Please make sure you don't include non-AOZRYNL items by accident in your return package. We will not be responsible for sending back those items to you.

Refunds

1. Refunds will be processed within 7 days after we receive your package.

Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.

2. The original shipping fee and insurance are non-refundable.

NOTE: If you have any issues with your return, you must contact Customer Support within 90 days after your order was first placed.

 

 

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@aozrynl.com.

Please contact our Customer service at :
service@aozrynl.com


Office Address:

1009, Unit 1, Jinlian Building, No. 134, Qianjin 2nd Road, Taoyuan Community, Xixiang Street, Baoan District, Shenzhen, China